Refund Policy

Effective Date: May 2, 2026 | Last Updated: May 2, 2026

1. Overview

At Wing Snob, customer satisfaction is our top priority. We take great pride in preparing fresh, high-quality food for every order. Because we deal in perishable food products, our refund and return policy is necessarily different from those of non-food businesses. This policy explains your rights and our obligations regarding refunds, cancellations, exchanges, and disputes.

This Refund Policy applies to all orders placed through our website wingsnobfood.click, by phone, or through any authorized third-party platform affiliated with Wing Snob. This policy is governed by applicable United States federal and state consumer protection laws, including the Federal Trade Commission (FTC) Act.

2. Eligibility Conditions for Refunds

We want every customer to have an outstanding experience with Wing Snob. You may be eligible for a full or partial refund under the following conditions:

• Your order was incorrect — meaning you received items that were different from what you ordered.
• Your order was missing items that you paid for but did not receive.
• Your food arrived in an unsatisfactory condition that was directly caused by our preparation or packaging error (e.g., food was clearly spoiled, contaminated, or improperly sealed upon delivery).
• Your order was significantly delayed beyond the estimated delivery or pickup time and the food was rendered unusable as a result.
• You were charged incorrectly or charged multiple times for the same order due to a billing system error.
• Your order was cancelled by Wing Snob before preparation began.

To be considered for a refund, the issue must be reported within the timeframe specified in Section 3 below. Refunds will not be granted on the basis of personal preference, change of mind, or dissatisfaction with taste that is not the result of a food quality or preparation error on our part.

3. Timeframes for Refund Requests

Due to the nature of perishable food products, all refund requests must be submitted promptly. The following timeframes apply:

We strongly encourage customers to inspect their orders upon receipt and contact us immediately if any issue is identified. Refund requests submitted after these deadlines may not be honored, except where required by applicable law.

4. Non-Refundable Items and Services

The following are generally not eligible for refunds:

• Change of mind: Orders that were correctly prepared and delivered as specified are not eligible for refunds if you simply change your mind about your order.
• Customization errors by the customer: If you provided incorrect instructions, selected the wrong items, or made an error during the ordering process, Wing Snob is not liable for a refund.
• Partially consumed food: If a significant portion of your order has been consumed, we are unable to issue a refund unless a serious food safety concern is documented.
• Delivery fees: Delivery fees are generally non-refundable unless the order was cancelled by Wing Snob or the delivery was not completed.
• Promotional or discounted items: Items purchased as part of a promotional offer, special deal, or discounted bundle may not be fully refundable. The specific terms of each promotion will govern.
• Gift cards and digital credits: Purchases of gift cards or store credits are final and non-refundable.
• Service fees charged by third-party platforms: If your order was placed through a third-party delivery service (e.g., DoorDash, Uber Eats, Grubhub), their own refund policies may apply to service fees charged by those platforms.

5. How to Request a Refund — Step-by-Step

To request a refund, please follow these steps carefully:

1. Step 1 — Document the issue: Take clear photos or videos of the problem (incorrect items, missing items, food condition, packaging damage, etc.) immediately upon receiving your order.
2. Step 2 — Gather your order details: Have your order confirmation number, date and time of the order, and payment method information ready.
3. Step 3 — Contact Wing Snob: Reach out to us via email at [email protected] or through the contact form on our website at wingsnobfood.click. Include your order number, a description of the issue, and any photographic evidence.
4. Step 4 — Await confirmation: Our customer support team will review your request and respond within 1–3 business days. We may contact you to request additional information or clarification.
5. Step 5 — Refund determination: Once your request has been reviewed and approved, we will notify you of the refund amount and the method by which it will be issued.
6. Step 6 — Refund processing: Your approved refund will be processed according to the timelines outlined in Section 6 below.

6. Refund Processing Times by Payment Method

Once a refund has been approved by Wing Snob, processing times vary depending on your original payment method. Please note that Wing Snob processes refunds promptly, but the time for funds to appear in your account may depend on your bank or payment provider.

Wing Snob is not responsible for delays caused by third-party financial institutions. If you have not received your refund within the timeframe indicated above, please first check with your bank or payment provider before contacting us.

7. Partial Refunds

In some situations, a partial refund may be granted rather than a full refund. Partial refunds may apply in the following circumstances:

• Only some items in your order were incorrect or missing, while the rest of the order was accurate and satisfactory.
• A portion of the food was consumed before a quality concern was identified, and the remaining unconsumed portion was found to be unsatisfactory.
• A delivery was significantly delayed, but the food was still received and partially usable.
• A promotional discount was applied to your order, reducing the total refundable amount.
• The issue reported only affects a portion of the overall value of the order.

The amount of any partial refund will be determined at Wing Snob's reasonable discretion, taking into account the nature and extent of the issue, the value of the affected items, and any applicable evidence provided by the customer.

8. Exchange Policy

Because Wing Snob serves freshly prepared food, traditional product exchanges are generally not possible in the same way they might be for non-perishable goods. However, we understand that mistakes happen, and we are committed to making things right.

If you received incorrect items and your order is still within a reasonable time and distance for correction, we may offer the following at our discretion:

• Replacement order: We may prepare and deliver or make available for pickup the correct items at no additional charge, subject to availability and operational feasibility.
• Store credit: In lieu of a cash refund or a replacement, we may offer you store credit equal to the value of the affected items, redeemable on a future order.
• Complementary items on next visit: For minor errors, we may offer complimentary items or a discount on your next order as a goodwill gesture.

Exchange requests must be made within the same timeframes applicable to refund requests (see Section 3). We reserve the right to determine the most appropriate resolution on a case-by-case basis.

9. Cancellation Policy

We begin preparing your order shortly after it is received and confirmed. For this reason, our ability to cancel an order is limited once preparation has begun.

9.1 Customer-Initiated Cancellations

• Before preparation begins: If you contact us immediately after placing your order and preparation has not yet started, we will cancel your order and issue a full refund.
• After preparation has begun: Once our kitchen has started preparing your order, cancellations may not be accepted. If a cancellation is accepted at this stage, a partial refund may be issued at Wing Snob's discretion, minus costs already incurred.
• Scheduled/advance orders: If you placed an order for a future date or time, cancellations must be submitted at least 2 hours before the scheduled order time to receive a full refund.

9.2 Wing Snob-Initiated Cancellations

In rare circumstances, Wing Snob may need to cancel your order due to factors such as ingredient unavailability, operational issues, technical errors, or force majeure events. In such cases:

• You will be notified as soon as possible via the contact information provided at the time of ordering.
• A full refund will be issued automatically using your original payment method.
• Wing Snob will not be liable for any additional damages or compensation beyond the refund of the original order amount.

10. Dispute Resolution Process

If you are dissatisfied with the outcome of a refund request or believe your concern has not been adequately addressed, the following dispute resolution process applies:

10.1 Internal Escalation

As a first step, please escalate your concern by emailing [email protected] with the subject line "Refund Dispute — [Your Order Number]." Our management team will review your case and respond within 5 business days with a final determination.

10.2 Third-Party Platform Disputes

If your order was placed through a third-party platform such as DoorDash, Uber Eats, or Grubhub, and the issue is related to that platform's service (e.g., delivery, platform fees), you may need to initiate a dispute directly with that platform according to their own policies. Wing Snob will cooperate with such platforms in good faith to resolve legitimate customer complaints.

10.3 Credit Card Chargebacks

If you believe you have been wrongfully charged, you have the right to dispute the charge with your credit card issuer. We encourage you to contact us first to resolve the issue directly. Initiating a chargeback without first attempting resolution through Wing Snob may result in delays and additional processing fees. We will cooperate fully with your financial institution in any dispute investigation.

10.4 FTC and Consumer Protection Agencies

If you believe your consumer rights have been violated, you may file a complaint with the Federal Trade Commission (FTC) at ftc.gov/complaint or contact your state's consumer protection office. Wing Snob is committed to complying with all applicable federal and state consumer protection laws.

11. Food Safety Concerns

If you believe that food received from Wing Snob has caused or may cause a foodborne illness or serious health concern, please take the following steps:

• Seek appropriate medical attention immediately if you are experiencing symptoms.
• Preserve any remaining food in its current state for potential inspection.
• Contact Wing Snob immediately at [email protected] with full details of your concern.
• You may also report food safety concerns to your local health department or the U.S. Food and Drug Administration (FDA) at fda.gov.

Wing Snob takes all food safety concerns extremely seriously. A full refund will be issued for any order where a verified food safety issue is confirmed.

12. Modifications to This Policy

Wing Snob reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website at wingsnobfood.click with an updated effective date. Your continued use of our services following any changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.

13. Contact Information for Refund Requests

For all refund requests, questions, or concerns regarding this policy, please contact Wing Snob using the information below. Our customer support team is available to assist you Monday through Friday during regular business hours.