Privacy Policy

Welcome to Wing Snob. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how Wing Snob ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website at wingsnobfood.click, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.

This Privacy Policy is governed by applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable state consumer protection statutes. We encourage you to review this document in full to understand your rights and our obligations.

1. About Wing Snob

Wing Snob is a food-focused business operating within the United States. We provide food ordering, delivery, and related culinary services to our customers through our website and affiliated platforms.

• Company Name: Wing Snob
• Website: wingsnobfood.click
• Email: [email protected]

For all privacy-related inquiries, requests, or concerns, please contact us at the email address listed above. We take all privacy matters seriously and will respond to your inquiries in a timely and professional manner.

2. Information We Collect

We collect several types of information from and about users of our website and services. This includes information you provide to us directly, information collected automatically when you use our services, and information obtained from third-party sources.

2.1 Personal Information You Provide

When you interact with Wing Snob — whether by creating an account, placing an order, subscribing to marketing communications, or contacting our customer support — you may provide us with the following categories of personal information:

• Identification Data: Full name, username, and password for account creation.
• Contact Information: Email address, phone number, and mailing or delivery address.
• Order and Transaction Data: Details about the food items ordered, special instructions, order history, and transaction amounts.
• Payment Information: Credit card numbers, debit card details, billing address, and other financial information necessary to process payments. Note: We use third-party payment processors and do not store full payment card data on our own servers.
• Communications: Messages, feedback, reviews, survey responses, and other content you submit to us via contact forms, email, or customer service channels.
• Preferences and Dietary Information: Food preferences, dietary restrictions, or allergen information you voluntarily provide to personalize your experience.

2.2 Information Collected Automatically

When you access and use our website at wingsnobfood.click, we automatically collect certain technical and usage-related information through cookies, web beacons, and similar tracking technologies, including:

• Device Information: IP address, device type, operating system, browser type and version, and device identifiers.
• Usage Data: Pages visited, time spent on pages, links clicked, referring URLs, and navigation patterns through our site.
• Location Data: General geographic location inferred from your IP address. If you grant permission, we may also collect more precise location data to facilitate delivery services.
• Log Data: Server logs containing details about requests made to our website, error reports, and system activity.
• Cookie and Tracking Data: Information gathered through first-party and third-party cookies, pixel tags, and similar technologies. Please refer to Section 8 of this policy for detailed information about our cookie practices.

2.3 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Social Media Platforms: If you choose to log in or connect your account via a social media service (e.g., Facebook, Google), we may receive certain profile information permitted by your settings on that platform.
• Payment Processors: Confirmation and transaction status information from our payment service providers.
• Delivery Partners: Delivery status updates and logistics data from third-party delivery services we partner with.
• Marketing and Analytics Partners: Aggregated or de-identified data to help us understand our customer base and improve our marketing efforts.
• Publicly Available Sources: Publicly accessible information such as business directories or public records, where applicable.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. The legal bases for processing your personal data include your consent, the performance of a contract, compliance with legal obligations, and our legitimate business interests.

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders and delivery requests.
• Managing your account and authenticating your identity.
• Processing payments and sending order confirmations, receipts, and updates.
• Coordinating with third-party delivery services to complete your orders.
• Providing customer support and responding to your inquiries or complaints.

3.2 Business Operations and Improvement

• Analyzing usage patterns and trends to improve our website, menus, and services.
• Conducting internal research and data analytics to better understand customer preferences.
• Monitoring the technical performance and security of our website.
• Preventing fraudulent transactions, abuse, and other unauthorized or illegal activities.
• Complying with applicable laws, regulations, and legal processes.

3.3 Marketing and Communications

• Sending you promotional emails, newsletters, special offers, and updates about Wing Snob, subject to your communication preferences.
• Personalizing your online experience based on your order history and preferences.
• Delivering targeted advertisements through our own platforms and, where applicable, through third-party advertising networks.
• Requesting feedback, reviews, and participation in surveys or promotional programs.

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any marketing email, updating your account preferences, or contacting us directly at [email protected]. Please note that even if you opt out of marketing emails, we may still send you transactional communications related to your account or orders.

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws, including the FTC Act and CCPA/CPRA.
• Responding to lawful requests from government authorities or law enforcement.
• Enforcing our Terms of Service and other applicable agreements.
• Protecting the rights, safety, and property of Wing Snob, our customers, and the public.

4. Sharing Your Information with Third Parties

We respect your privacy and do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following limited circumstances:

4.1 Service Providers

We work with carefully selected third-party vendors and service providers who assist us in operating our business. These may include payment processors, delivery logistics companies, email marketing platforms, cloud hosting providers, website analytics services, and customer support tools. These service providers are granted access to your personal information only to the extent necessary to perform their services on our behalf and are contractually obligated to maintain the confidentiality and security of your data.

4.2 Business Transfers

In the event that Wing Snob undergoes a merger, acquisition, sale of assets, bankruptcy, or other business restructuring, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information, as required by applicable law.

4.3 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to: (i) comply with a legal obligation, court order, subpoena, or governmental request; (ii) protect and defend the rights or property of Wing Snob; (iii) prevent or investigate possible wrongdoing in connection with our services; (iv) protect the personal safety of our users or the public; or (v) protect against legal liability.

4.4 Advertising and Analytics Partners

We may share aggregated or de-identified data (which cannot reasonably be used to identify you) with advertising networks and analytics providers to improve our marketing effectiveness and understand how users interact with our website. We do not share your personally identifiable information with these partners without your explicit consent, except as otherwise described in this policy.

4.5 With Your Consent

We may share your information with third parties in other circumstances where we have obtained your explicit consent to do so.

5. Data Security Measures

Wing Snob takes the security of your personal information seriously. We implement a variety of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Access Controls: We restrict access to personal information to authorized employees, contractors, and service providers who have a legitimate need to access such data to perform their job functions.
• Secure Payment Processing: All payment card transactions are processed through PCI-DSS compliant payment processors. We do not store complete payment card information on our servers.
• Regular Security Assessments: We conduct periodic reviews of our data collection, storage, and processing practices to ensure the ongoing integrity and security of your personal information.
• Incident Response: We maintain procedures for detecting, reporting, and investigating potential data breaches. In the event of a breach that affects your personal information, we will notify you and applicable regulatory authorities as required by law.
• Employee Training: Our staff members are trained on data privacy and security practices to ensure the proper handling of customer information.

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We encourage you to take steps to protect your account credentials and to notify us immediately if you suspect any unauthorized access to your account.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, and to comply with our legal obligations, resolve disputes, and enforce our agreements.

When your personal information is no longer needed for the purposes described above, we will securely delete or anonymize it. If deletion is not immediately possible (for example, due to data stored in backup archives), we will securely store your data and isolate it from further processing until deletion is possible.

7. Children's Privacy

Our website and services are intended exclusively for individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from individuals under the age of 18. Our website is not directed at minors, and we do not market food products or services to children.

If we become aware that we have inadvertently collected personal information from a person under the age of 18, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us immediately at [email protected] so that we may take appropriate action.

Our practices in this area are consistent with the requirements of the Children's Online Privacy Protection Act (COPPA) and applicable state laws.

8. Cookies and Tracking Technologies

Wing Snob uses cookies and similar tracking technologies on our website, wingsnobfood.click, to enhance your browsing experience, analyze site traffic, and support our marketing activities.

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your device and remember information about your visit, such as your preferences and previous actions. Cookies can be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a set period).

8.2 Types of Cookies We Use

• Essential Cookies: These cookies are strictly necessary for the operation of our website. They enable core functions such as secure login, shopping cart functionality, and order processing. Without these cookies, some parts of our website may not function properly.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website — for example, which pages are visited most often and any error messages encountered. We use tools such as Google Analytics for this purpose. The data collected is aggregated and anonymized.
• Functional Cookies: These cookies allow our website to remember your preferences (such as your preferred language or saved delivery address) to provide a more personalized experience.
• Targeting and Advertising Cookies: These cookies track your browsing habits and activity to deliver relevant advertisements and offers. They may be set by third-party advertising networks operating on our behalf.

8.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, please note that disabling certain cookies may affect the functionality and performance of our website. You may also opt out of interest-based advertising by visiting the Digital Advertising Alliance's opt-out page at www.aboutads.info/choices or the Network Advertising Initiative at www.networkadvertising.org/choices.

For more detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy, which is available on our website.

9. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable law.

9.1 General Rights Available to All Users

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions (such as where we need to retain it to comply with a legal obligation).
• Right to Data Portability: Where technically feasible and required by law, you may request a copy of your personal data in a structured, machine-readable format.
• Right to Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time.

9.2 California Residents – CCPA/CPRA Rights

If you are a resident of California, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you the following additional rights:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the purposes for collection, and the categories of third parties with whom it has been shared.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request the correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. To exercise this right, please contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to only what is necessary to perform the services you request.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you a different price, or provide you with a lower quality of service as a result of your exercising these rights.

To submit a verifiable consumer request under the CCPA/CPRA, please contact us at [email protected]. We will respond to your request within 45 days of receipt, and may extend this period by an additional 45 days where necessary, with prior notice.

9.3 Other State Privacy Rights

Residents of other states with applicable data privacy laws (including but not limited to Virginia, Colorado, Connecticut, Texas, and others with enacted comprehensive privacy legislation) may also have rights to access, correct, delete, and port their personal data, as well as the right to opt out of certain processing activities. We will honor such requests to the extent required by applicable law. Please contact us at [email protected] to exercise your rights.

9.4 How to Submit a Privacy Request

To exercise any of the rights described in this section, please contact us using the following information:

• Email: [email protected]
• Website: wingsnobfood.click

When submitting a request, please provide sufficient information for us to verify your identity. We may ask you to confirm identifying information such as your name, email address, or order history to process your request securely. We will not fulfill a request unless we can reasonably verify the identity of the person making it.

10. International Data Transfers

Wing Snob is a business operating in the United States. If you access our website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and operations are located.

The data protection laws of the United States may differ from those of your home country. By using our website and services, you consent to the transfer of your information to the United States and acknowledge that your data will be handled in accordance with this Privacy Policy and applicable U.S. laws.

We take reasonable steps to ensure that any international transfers of personal data are conducted in compliance with applicable laws and with appropriate safeguards in place to protect your information.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Wing Snob. This Privacy Policy does not apply to any third-party platforms, and we are not responsible for the privacy practices of those parties. We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link on our website does not imply our endorsement of the linked site or its privacy practices.

12. How to File a Complaint with a Data Protection Authority

If you believe that Wing Snob has not adequately addressed your privacy concerns or has not complied with applicable privacy laws, you have the right to file a complaint with the appropriate regulatory authority.

12.1 Federal Level – FTC Complaint

You may file a complaint with the Federal Trade Commission (FTC), the primary federal consumer protection agency in the United States, which enforces laws against unfair or deceptive business practices, including privacy violations:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)

12.2 California Residents – California Privacy Protection Agency (CPPA)

California residents may file a complaint with the California Privacy Protection Agency (CPPA), which is the state authority responsible for enforcing CCPA/CPRA:

• Website: cppa.ca.gov

12.3 State Attorney General Offices

Residents of other states may also have the right to file complaints with their respective State Attorney General's office regarding violations of applicable state consumer protection and privacy laws. We encourage you to contact your state's Attorney General office for more information on your rights and how to file a complaint.

Before filing a complaint with a regulatory authority, we encourage you to contact us directly at [email protected] so that we can attempt to resolve your concern in a timely and satisfactory manner.

13. Changes to This Privacy Policy

Wing Snob reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, technology, legal requirements, or other factors. When we make changes to this policy, we will update the "Last Updated" date at the top of this page.

If we make material changes to this Privacy Policy that significantly affect your rights or our use of your personal information, we will notify you by email (using the address associated with your account) or by posting a prominent notice on our website prior to the changes taking effect. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of our website and services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should discontinue use of our services and may request the deletion of your account and personal data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact Wing Snob using the details below. We are committed to addressing your privacy concerns promptly and transparently.

We aim to respond to all privacy-related inquiries within 10 business days. For verifiable consumer requests under the CCPA/CPRA, we will respond within the statutory timeframe of 45 days, with a possible extension of an additional 45 days where reasonably necessary.